A modular OMS where every solution is powered by AI with RANDEM-ED AI working inside your workflows.
RANDEM-ED works inside our Order Management System to support the decisions your teams make every day from where to fulfill an order to how to resolve exceptions faster.
No new tools. No workflow changes. Just smarter execution across operations.
AI-assisted order routing reduces manual handling and decision delays.
AI-driven routing reduces manual handling
Orders are assigned to the best location in real time.
AI-assisted order routing reduces manual handling and decision delays.
Orders are assigned to the best location in real time.
Fewer touches. Fewer exceptions. Lower operational overhead at scale.
Speed and precision across fulfillment translate directly into revenue lift.
Fewer touches, fewer exceptions, lower overhead.
RANDEM-ED is the AI embedded directly inside the RANDEMRETAIL Order Management System designed to support real retail operations, not replace them.
AI entered retail surrounded by uncertainty complex, hard to trust, and often misunderstood. Instead of resisting it, We asked a simple question: what if AI could work alongside people, not replace them?
That belief became the starting point for building intelligence directly into retail operations.
AI arrived in retail surrounded by uncertainty. Complex. Hard to trust. Often feared as something that would replace people. At RANDEMRETAIL we felt that hesitation too. Instead of resisting AI, we asked a different question:
What if AI could think with us, not for us?
That question changed how we approached technology. We believed AI shouldn’t live in a lab. It should live where the work happens shaped by real operations and real teams. And that belief set everything else in motion.
At RANDEMRETAIL, we didn’t add AI as a feature. We treated it as a new way work gets done.
We applied AI to real decisions; forecasting demand, improving fulfillment, and understanding operations as a system. Teams stopped fighting data and started acting on it. The uncertainty didn’t disappear. It became momentum.
Every era of progress starts with doubt. The industrial revolution. The digital age. And now AI.
At RANDEMRETAIL, we didn’t treat AI as a feature to add. We treated it as a shift in how work gets done.
We began applying AI to real decisions. Forecasting demand, improving fulfillment, understanding operational signals not in isolation, but as part of how the business runs. Over time, teams stopped fighting data and started acting on it. The uncertainty didn’t disappear. It turned into momentum.
ED was designed to operate inside the OMS, learning how orders move, inventory behaves, and rules interact.
Not as a replacement for people but as a partner that helps teams decide faster and with confidence.
Ed began as a question, not a product. As retail operations grew more complex, teams found themselves surrounded by data but still making decisions the hard way.
We wondered what would happen if intelligence could live inside the work itself learning how the business runs, adapting with every decision, and offering support without taking control. Ed was created from that curiosity, shaped by real retail challenges, and designed to think alongside people, not replace them.
Reliable AI doesn’t happen by accident. We built a Blueprint to prepare data, train ED, and embed governance. So intelligence remains consistent, safe, and trusted.
This is how AI earns its place in daily operations.
Every era of progress starts with doubt. The industrial revolution. The digital age. And now AI.
At RANDEMRETAIL, we didn’t treat AI as a feature to add. We treated it as a shift in how work gets done.
We began applying AI to real decisions. Forecasting demand, improving fulfillment, understanding operational signals not in isolation, but as part of how the business runs. Over time, teams stopped fighting data and started acting on it. The uncertainty didn’t disappear. It turned into momentum.
ED joined the team by learning the basics orders, stores, and fulfillment.
With each interaction, ED adapted to how teams communicate and decide. That’s when ED became less of a system and more of a teammate.
When Ed joined the team, he started like everyone else. Learning order statuses, Understanding store assignments, Figuring out how fulfillment really works.
He asked questions. He made adjustments. And with every interaction, he got better. Not just faster, more human. Ed learned how teams communicate, how context matters, and how decisions are actually made.
That’s when Ed stopped feeling like a system and started feeling like a teammate.
From Ed’s intelligence came something new. Edette is designed to connect — not people, but intelligence. She enables AI systems to communicate with context, translate intent, and collaborate across platforms. Edette doesn’t act alone. She amplifies.
She extends Ed’s reach, allowing intelligence to move across ecosystems opening the door to conversational commerce and AI-to-AI collaboration.
This is where intelligence stops working in silos. Stay tuned!
Every era of progress starts with doubt. The industrial revolution. The digital age. And now AI.
At RANDEMRETAIL, we didn’t treat AI as a feature to add. We treated it as a shift in how work gets done.
We began applying AI to real decisions. Forecasting demand, improving fulfillment, understanding operational signals not in isolation, but as part of how the business runs. Over time, teams stopped fighting data and started acting on it. The uncertainty didn’t disappear. It turned into momentum.
Ed isn’t just a concept, he’s delivering measurable outcomes inside the RANDEMRETAILl Order Management System.
Big R, a long-time RandemRetail OMS user, became one of the first to adopt RANDEM-ED and has already seen real improvements in daily operations and team efficiency.
Read the Big R Case Study2.0 seconds
Average processing time per request
100%
Task completion rate across all sessions.
100+ AI sessions
Operational commands completed without manual intervention.
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We have enabled RANDEM-ED recently, and we’re very happy with the results and efficiency our team is seeing from using it. What used to take us hours to complete is now taking us minutes.
AI-driven Order Management System coordinating orders across channels, locations, and fulfillment paths in real time.
Warehouse Management System optimizing inventory flow, picking, packing, and dispatch across warehouses and fulfillment centers.
AI-powered ship-from-store solution routing orders to the optimal store for faster and cost-efficient fulfillment.
Same day delivery solution intelligently routing orders to nearby locations for faster delivery and improved customer experience.
BOPIS solution enabling accurate inventory visibility and efficient store pickup across omnichannel retail operations.
Centralized returns management system simplifying reverse logistics, inventory recovery, and refund processing across channels.
AI-driven Order Management System coordinating orders across channels, locations, and fulfillment paths in real time.
Order Management System that intelligently orchestrates
orders across channels, locations, and fulfillment paths in real time.
RANDEMRETAIL’s AI-driven OMS is trusted by retailers across a wide range of industries — each with different fulfillment
models, inventory challenges, and customer expectations.
Our platform is designed to adapt to the realities of each category, not force a one-size-fits-all workflow.
You don’t need AI expertise or internal engineering teams to run an AI-driven Order Management Sytem.
RANDEMRETAIL is delivered as a fully managed OMS with built-in intelligence.
By connecting with leading commerce, fulfillment, and delivery partners, RandemRetail’s AI-Driven OMS enables retailers to integrate faster, operate smarter, and scale with confidence across channels.
By connecting with leading commerce, fulfillment, and delivery partners, RandemRetail’s AI-Driven OMS enables
retailers to integrate faster, operate smarter, and scale with confidence across channels.
Shopify has established itself as a leading e-commerce platform, known for its user-friendly interface and scalable architecture, now increasingly empowering businesses within the B2B sector.
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In the past, B2B businesses faced a fragmented landscape, relying on a patchwork of systems to create a cohesive customer experience.
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In 2018, RANDEMRETAIL disrupted the e-commerce landscape by launching one of the first self-setup apps for BigCommerce, enabling seamless “Pick Up In Store” functionality.
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See how AI works inside the RandemRetail OMS with Ed supporting real order, fulfillment, and inventory workflows in real time.
Book a live demoA guided walkthrough of real OMS scenarios. No setup required.
Learn how RANDEMRETAIL’s Order Management System helps retailers unify orders, inventory, and fulfillment across multiple
channels, ensuring faster deliveries and a seamless omnichannel experience.
RANDEMRETAIL’s Order Management System unifies multi-channel order capture, inventory tracking, and fulfillment into one platform.
It orchestrates complex order flows across online, in-store, and marketplace channels for faster, more accurate deliveries.
RANDEM-ED AI improves order management by analyzing real-time inventory, location data, fulfillment capacity, and operational constraints
to recommend the best fulfillment path for each order. This reduces manual decision-making, minimizes delays, and improves order accuracy.
RANDEM-ED AI is built directly into the core OMS workflows, not added as a separate layer. It works inside order routing, fulfillment orchestration,
and inventory intelligence processes to support daily retail operations while keeping teams in control.
RANDEMRETAIL’s Order Management System unifies multi-channel order capture, inventory tracking, and fulfillment into one platform. It orchestrates complex order flows across online, in-store, and marketplace channels for faster, more accurate deliveries.
RANDEMRETAIL’s Order Management System unifies multi-channel order capture, inventory tracking, and fulfillment into one platform. It orchestrates complex order flows across online, in-store, and marketplace channels for faster, more accurate deliveries.
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Watch RANDEM-ED Work Inside the OMS