RANDEMRETAIL: The Most Versatile SAAS OMS

From the very beginning, our goal at RANDEMRETAIL was to create an Order Management System (OMS) that was not only easy to implement and use, but also packed with a robust set of features. We were frustrated by the limitations of single-purpose solutions and saw the need for a unified platform that offered multiple, complementary products. This frustration fuelled our investment in building a comprehensive suite of tools, all designed to reduce our customers’ Total Cost of Ownership (TCO) and create a seamless customer experience from the moment they land on an e-commerce site to the final delivery and potential return.

Our solution is designed to be tightly integrated with the most popular e-commerce platforms, specifically Shopify and BigCommerce, while also being compatible with most e-commerce systems. We’ve often discussed the importance of building customer loyalty through an exceptional post-purchase experience. Below is a summary of the key features we’ve developed to make that a reality.

Key Features of the RANDEMRETAIL OMS

• Advanced Inventory Management:
  

• Go beyond the basic capabilities of most e-commerce systems. Our solution allows merchants to create complex rules for blending inventory across all sales channels, including online, in-store, and marketplaces. It’s complimentary to the built-in inventory management of the most popular e-commerce platforms, specifically  Shopify and BigCommerce.
  

• Comprehensive Order Orchestration:
  

• Our orchestration engine lets merchants build sophisticated workflows that go far beyond standard out-of-the-box solutions. You can create rules based on store location proximity, fulfil marketplace orders from multiple locations, manage drop-shippers, and even offer location-specific options like “pick-up only” or “same-day delivery only.”

• Frontend Customer Experience (CX.APPIPLUS):
  

• Take full control of how your customers view inventory availability. This component allows you to manage and display inventory status on your homepage, product pages, cart, and checkout, ensuring a consistent and accurate experience on most popular e-commerce platforms, specifically  Shopify and BigCommerce.

• In-Store Warehouse Management:

• Our flexible solution streamlines in-store fulfillment. Designed for phones, tablets, and computers, it’s perfect for any size retailer—from multi-floor department stores to individual boutiques, allowing you to customize the picking process to suit your unique needs.

• Ship from Store:
  

• Empower your retail locations to become fulfillment centers. Using our in-store tool, you can efficiently pick, pack, and ship items, offering various shipping options, including standard, next-day, and same-day delivery.

• Integrated Same-Day Delivery:

• Easily offer two-hour delivery to your customers. Our solution is tightly integrated into most popular e-commerce platforms, specifically Shopify POS, Shopify e-commerce, and BigCommerce, making it the ideal solution to offer this service with ease. You don’t need to manage multiple carrier accounts; simply turning on this feature will give you access to services from major providers like Uber, Deliveroo, and Roadie by UPS.

• Google Local Inventory Feed
  

• Boost your local presence by showing accurate product availability on Google. Our tool automatically associates products with the correct tags, such as “Same Day Delivery” and “Pick up in store,” driving more local traffic.

• Flexible Returns and Refunds:

• Define your own complex return rules. Our orchestration engine lets you choose which items are eligible for return, offer free returns to specific customer groups, designate return locations, and set timeframes for returns.

• RANDEM-ED AI Tool:
  

• Our AI assistant helps your operations team work smarter. It can assist with managing orders, re-routing part or all of an order, changing statuses, and much more, freeing up valuable time and resources.

• Built-in Communication:

• Keep your customers informed with real-time order updates. You can use our built-in email and SMS solution or easily integrate with a platform like Klaviyo to send updates directly to your customers.
  
  

  
  

We continue to work closely with our merchants to identify pain points and build the next generation of solutions that complement our OMS. Our commitment is to help you reduce operating costs and deliver an exceptional customer experience.