Not Just Connected, But Native Feel: That’s how we built OMS for Shopify

At RANDEMRETAIL, our founding principles are simple yet ambitious: we exist to help merchants drastically reduce their Total Cost of Ownership (TCO), drive internal efficiency, and maximize the value exchanged with their customers.

When we set out to build our Order Management System (OMS), we didn’t just want it to “connect” to Shopify we wanted it to feel native to it. By working closely with the Shopify team, we ensured that our solution is tightly integrated into both Shopify and Shopify POS.  The result? We have slashed the implementation time from the industry standard of months down to just days or weeks.

Here is a look at the technical architecture that makes this integration so powerful, and why we are so excited about it.

1. The Journey Begins Before the Checkout

Most OMS solutions operate in the background, only kicking into gear after a purchase is made. We believe that is too late.
RANDEMRETAIL’s Orchestration module brings inventory intelligence to the forefront specifically to the Product Detail Page (PDP), Cart, and Checkout.

The “The “Online Retailer”" Scenario

Let’s illustrate this with an example. Imagine a customer, let’s call him John, visiting a merchant like The “Online Retailer”.
The Old Way: John browses shorts, adds them to his cart, and only finds out about shipping times or stock limitations at the very end of the checkout process.
The RANDEMRETAIL Way: When John clicks on a pair of shorts on the PDP, our OMS immediately orchestrates the data to show him exactly what is available. He can see:

• Inventory location: Is it available for immediate pickup at a nearby store?
• Delivery speed: Can he get it Same Day, Next Day, or standard 7-day delivery?
  

By providing this clarity before the commitment, The “Online Retailer” significantly increases the likelihood of converting John from a browser to a buyer. This is available out of the box with our OMS orchestration.

2. Radical Transparency: The Pick, Pack, and Ship Process

Once John places his order, the anxiety of “Where is my package?” usually sets in. We eliminate this by offering granular, real-time visibility.
The “Online Retailer” can choose to enable our Picking Process Notifications. This means John isn’t just told “Order Received” and then silent radio for three days until “Shipped.” He can see the lifecycle of the fulfilment:

• Order is being picked.
• Order is being packed.
• Order is ready to ship.

Flexible Configuration: We know merchants have their own tech stacks. While RANDEMRETAIL has a robust communication module, we don’t force you to use it.

Note: The “Online Retailer” can configure these updates to trigger through their existing 3rd-party providers, such as Klaviyo, ensuring their branding and marketing flows remain consistent.

3. Closing the Loop: Frictionless Returns

Loyalty isn’t built when they buy; it’s built when things go wrong, and you fix it.
If the shorts don’t fit, RANDEMRETAIL makes the return process seamless. John simply logs into his customer profile to initiate a return. We empower the customer with choice:

• Exchange the item for a different size.
  
• Request a full refund.
  
• Receive a credit note for a future purchase.
  

For the merchant, this is technically effortless. We offer an in-theme drag-and-drop return feature. There is no complex coding required—it simply plugs into your existing Shopify theme, offering a sophisticated self-service portal that reduces support tickets and keeps customers happy.

The Mission Continues

Our ability to integrate all features seamlessly into Shopify is a mission we take seriously. We are not just an add-on; we are an efficiency engine designed to lower your costs and elevate your customer experience.

What about In-Store? We haven’t forgotten about the physical store. Shopify POS has received a massive amount of attention from our engineering team recently. We have some exciting updates regarding our seamless POS integration.