Creating a new store is for customers on the Base+ plan only.

To create a new store navigate to the Stores page in the application menu. Here you can click the Create Store button, this will cause a popup to appear stating you will be charged for this new store and you have to agree before the store is created. Note: If you have reached the number of stores limit you will be notified and provided seperate instructions.

Once you agree to setup the new store you will be taken into the store information page. Here you will enter the information required to setup the store. The minimum required information is: Store External ID, Store Name, Country, State, City, Street, Zip Code. You can also enter in: Phone Number, Email, Timezone, Store Map URL. 

New stores will also be off by default, if you tick enable store this store will become available to your customers on the front end as soon as that is saved.

After your store has been created and initial setup you will be able to enter back into the store to update information or add any additional information that might be necessary. For more information on editing a store you can check the "Updating an existing store" section of this page.

Within BOPIS by RANDEMRETAIL you can update the existing stores to update information or apply any extra information as needed. Additionally, you can manage product inventory and user access to those stores when updating.

To edit a store navigate to the Stores page in the menu. Once here when you click the name of the store you will be taken into the store information to edit what you need.

Within the store edit page, it is broken up into a few tabs. The tabs are: Store Information, Working Hours, Products, Store Managers. This will walk through each tab and what it provides. 

Store Information

Store information provides the information which is setup during the setup wizard or during the creation of a new store. Here you can edit the Store Name, Phone Number, Email, Country, State, City, Street, Zip Code, Timezone, Store map. Additionally, you can enable/disable a store and find the IDs of the store, which are needed for the API connections. Timezone is what allows the Timeslot feature to present timings correctly to your customers, this is explored more in the "Timeslot" section of this page.

Working Hours

Working hours is where you can set what the stores opening hours are, these are then presented to the customer in the store details and used for the timeslot feature for opening times. When you mark a store as closed this day won't be available for booking pickups and will display as closed in the store details.

Products

The Products tab provides you a location where you can view the application's current inventory for items on that specific store level. When you navigate to the products tab you can search for a product, there it will populate and show what that product's inventory is. If it doesn't show up that means the product has 0 inventory and has never had inventory applied at that store.

Store Managers

The Store Managers tab allows you to manage which users have access to that store's control panel. Once a user has been created under user management you can go to Store Managers and add the user to access that specific store. To read about the full user management capabilities you can read about it in the "User Management" section of this page.

Vend Integration is for customers on the Base+ plan only.

Pre-requisite: To allow our integration to work to it's full potential you need to have the BigCommerce & Vend integration installed. This feature is only available on Base+, if you are on the Base plan we suggest using BigCommerce to track inventory and the standard BigCommerce & Vend app. Get it here: https://www.bigcommerce.com/apps/vend/. We have a built-in integration between our BOPIS App and Vend. This integration allows you to integrate your Vend stores & inventory into the BOPIS app, this will allow customers to purchase based on your current live inventory numbers in store. Additionally, our app will also modify the orders synced from BigCommerce to push them to the correct store to ensure you have correct inventory numbers across your stores.

To view a walkthrough of how to integrate your vend store with the BOPIS App please read through this page: CLICK HERE

Heartland Retail Integration is for customers on the Base+ plan only.

Pre-requisite: To allow our integration to work to it's full potential you need to have the BigCommerce & Heartland Retail integration installed. This feature is only available on Base+, if you are on the Base plan we suggest using BigCommerce to track inventory and the standard BigCommerce & Heartland Retail app. Get it here: https://support.heartlandretail.us/en/articles/94565-how-the-bigcommerce-integration-works. We have a built-in integration between our BOPIS App and Heartland Retail. This integration allows you to integrate your Heartland Retail stores & inventory into the BOPIS app, this will allow customers to purchase based on your current live inventory numbers in store. Additionally, our app will also modify the orders synced from BigCommerce to push them to the correct store to ensure you have correct inventory numbers across your stores.

To view a walkthrough of how to integrate your Heartland Retail store with the BOPIS App please read through this page: CLICK HERE

API Integrations are for customers on the Base+ plan only.

We have built out a set of comprehensive APIs, this will allow you to create your own integrations between the BOPIS app and any other systems which store information related to your stores. Our APIs allow you to develop connections to update Inventory information, store information as well as disable and enable stores via API. The APIs are common REST APIs which most developers would be able to use and understand.
To view our API documentation click here: Documentation
To view a walkthrough of how to create API keys click here: How to setup APIs

If you don't have one of the previous systems or want to build a custom connection we have created the ability to manually upload stock into the BOPIS. This uses the SKU code and the ID code of the store to manage stock syncing. All you need to do is upload an excel with the current stock quantities matched to the Store and it will update for the customers. You can do this from 2 areas, the stock management screen in the BigCommerce Application, or on the store level from within the Control Panel.

Upload stock in BOPIS Application

Within the BOPIS Application in BigCommerce you can do a stock upload matching Stores with items and quantity. You will need 3 pieces of information per line, these are:

1. Store Internal ID

2. Product/Variant SKU (SKU from BigCommerce)

3. Quantity

To do this create a .csv file with 3 columns for each of the fields above. You will then be able to upload this file into the Stock Management screen and the inventory will be uploaded to the application.

Upload Stock in Control Panel

Uploading inventory can also be done directly in the Control Panel, this is aimed at the in-store teams being able to do their own stock uploads. When doing the upload in the Control Panel it will just do the change for the store you are logged in to. Because of this, you need less information:

1. SKU

2. Quantity

What you need to do is create a .csv file with a column for each of these fields. Then in the Control Panel if you click "Stock" in the top right you will go to a new screen where you can upload this file. After clicking confirm this will then be uploaded and change the inventory in the app.

User Management allows you to control and manage who has access to view the in-store control panel of your application. From User Management you can create, change or delete users to modify who can access your store control panels. Once these users have been created in User management they will then need to be mapped to which stores they can access.
To view a walkthrough of how to create and manage users click here: HERE

Our Application has the ability to send emails to your customers notifying them of the status of their BOPIS order. We send emails for: Order Confirmation, Ready for Pickup, Order Shipped, Order Picked Up. These emails notify your customers of each status of the order as it flows through to BOPIS app. The reason our app sends emails is to ensure you can share contextual information with your customers about how your BOPIS process works. This will ensure customers get the right information at the right time.
As part of this it is suggested to change which order status updates triggers your standard emails from BigCommerce, however, we don't suggest turning off all of the BigCommerce order updates.
We have put together a tutorial for how to setup and edit your emails: HERE

The Control Panel is where your in-store staff will log-in and manage your BOPIS Orders. The Control Panel displays all orders placed by your customers to the store your staff has logged in to access. Here you staff can see the items the customer has purchased, see any notes they've left on the order and your staff can then process each order through the status flow to mark the orders ready and complete the orders.

When an order is placed by your customers it will come into the Control Panel in the section "Orders Ready to be picked". These are your orders which are need to be picked and made ready for your customers to come into store and pickup. If you click "Pick Order" from here you will be taken to a screen where you can mark the products as picked and once everything is picked complete the order, moving its status and notifying the customer the order is ready to pickup.

This order will then move to "Waiting for Customer to Pickup", here you can click "Picked Up", this will mark the order as picked up in the platform and send an email to the customer letting them know their order has been picked up.

Each of the emails in this flow can be edited and updated to match with the information you want to share with your customers. To learn how to update these emails read the "Manage Emails" section of this page.

To view a walkthrough of the Control Panel Click Here: HELP

This feature is only available for customers on the Base+ Plan.

We have created a feature where you can setup the ability for your customers to choose a date and time where they will be picking up their order. This allows you to control the number of orders you recieve each day as well as how many people you can expect to be coming into your store at one time.

This feature needs some configuration within BigCommerce to ensure it will work. Please follow this guide to make sure it is all setup correctly: HERE.

Our application adds features to the front end of your store, to make sure that you can match the BOPIS look and feel to your business branding and how you want to communicate to your customers.

You design editing is split up into 3 components, all under the Design tab in the Menu. These components are: Front End, Checkout and Control Panel.

Front End:

In the Front End you edit the colours and feel of the store selector popup and the product availability markings on the store page and cart. Each of these can be customised to your own colours to match with your brandings.

Checkout:

The checkout customisation allows you to modify the colours of the checkout flow as well you can change the labels here for what you are communicating to your customers.

Control Panel:

The Control Panel Design editing allows you to update the colours of your Control Panel, as well you can update the label of the Control Panel and the images in the control panel. You are able to update and completely match the look and feel of the Control Panel to your business branding and designs.